'Kintsugi' (金継ぎ), is a Japanese technique
for repairing pottery with seams of gold. The word means
'golden joinery' in Japanese. This repairs the brokenness
in a way that makes the object more beautiful, and even more
unique than it was prior to being broken. Instead of hiding
the scars it makes a feature of them.
Kintsugi Hope exists to create safe and
supportive spaces for those experiencing mental
and emotional health challenges.
About Our Policy
The information you provide will be held in
accordance with the General Date Protection
Regulation (GDPR). We will do all we can to
protect your privacy and to make sure any personal
information you share with us is stored securely.
We value and respect everyone who connects with us.
In line with our Christian beliefs, our aim is
to be as clear as possible about how and why we
use information you give us. If your questions
are not fully answered by the information below,
please contact our data protection officer who
will be happy to help. Email firstname.lastname@example.org
or telephone 01245 363606.
Compliance with GDPR underlies all of our personal
information privacy practices. We also have a
data protection policy which governs how we use
the information that we collect about you.
Data we collect offline
We collect personal information each time you are
in contact with us. For example, when you become
a church partner, make a donation, book into
an event, request a resource, give your details
to a Kintsugi Hope speaker at an event or send
us an email.
Kintsugi Hope does not receive or hold any credit
card details for donations/payments made via our websites.
Why we collect information
We collect information about you for the following reasons:
To provide you with information about our work including church partner related mailings, events and resources and to tailor this kind of information according to your location and expressed interests.
To process donations you give us and to ensure they are recorded correctly.
To keep records of your relationship with us. For example; events you have attended, enquiries or complaints you have made, areas of our work you have supported or resources you have ordered.
To customise the information and appeals we send to ensure we work in the most cost-effective way and only send information which is appropriate to you.
Data we collect online
is open source software used to gather analytics
on websites to generate reports.
Matomo is used to analyse the behaviour of the
website visitors to identify potential pitfalls;
not found pages, search engine indexing issues,
which content is the most viewed, etc. Once the
data is processed (number of visitors reaching a
not found pages, viewing only one page…), Matomo
generates reports for the website admin to take action,
for example changing the layout of the pages,
publishing fresh content, etc.
Matomo is processing the following personal data:
Location of the user
Date and time
Title of the page being viewed
URL of the page being viewed
URL of the page that was viewed prior to the current page
The information that you provide to Kintsugi Hope
will be used to provide you with information
about our work including events, resources,
fundraising and other services and activities
described on our website.
By providing information you are agreeing to
receive mailings that communicate the work of
Kintsugi Hope uses MailChimp to send regular
emails. By providing us with your details you
are giving Kintsugi Hope your express permission
to transfer your data to MailChimp. If you do
not give this permission, then Kintsugi Hope
will not be able to send emails to you.
Each time you receive an email you will be able
to update your preferences and subscribe or
unsubscribe from regular emails via MailChimp.
Kintsugi Hope may carry out analysis of the
personal information we collect about you and
add publicly available information to create a
profile of your interests, preferences and level
of potential donations so we can contact you in
the most appropriate way and with the most relevant
If you make a major gift to our work and where
you agree to such a relationship with us, you
will be given a relationship manager who will
discuss and agree with you any sensitivities you
may have about the personal data we hold and the
methods of contact suitable for you.
The legitimate interests
Processing your personal data such as cookies is
helping us identify what is working and what is
not on our website. For example, it helps us
identify if the way we are communicating is
engaging or not and how we can organize the
structure of the website better. Our team is
benefiting from the processing of your personal
data, and they are directly acting on the website.
By processing your personal data, you can profit
from a website which is getting better and better.
Without the data, we would not be able to provide
you the service we are currently offering to you.
Your data will be used only to improve the user
experience on our website and help you find the
information you are looking for.
Details of transfers to third country
ThankQ data is hosted in the United Kingdom.
Matomo data is hosted in the United Kingdom.
No other data is transfered to third countries.
Retention period of your data
The length of time we keep the information you
have given us depends on the context in which
you provided it.
We will only keep information that is necessary
for us to provide membership mailings, other
resources and for statistical purposes.
Financial transactions you enter into with us for a minimum of 6 years.
Gift Aid declarations and transactions must be kept for a minimum of 12 years after the Gift Aid is no longer valid.
Matomo analytic data for a period of 2 years.
The existence of each of the data subject’s rights
As Matomo is processing personal data on legitimate interests, you can exercise the following rights:
Right of access: you can ask us at any time
to access your personal data.
Right to erasure: you can ask us at any time
to delete all the personal data we are
processing about you.
Right to object: you can object to the
tracking of your personal data by using
the following opt-out feature below.
The right to lodge a complaint with a supervisory authority
If you think that the way we process your personal
data with Matomo analytics is infringing the law,
you have the right to lodge a complaint with a
You may request details of all the information
Kintsugi Hope holds about you by submitting a
written request to our data protection officer.
Please write to:
The Data Protection Officer,
Or you can telephone 01245 363606 or email
how visitors to our websites are using them and
what pages they are visiting. This enables us to
customise and personalise the content on our
website. Cookies make the interaction between
users and websites faster and easier. Without
cookies, it would be very difficult for a
website to allow a visitor to fill up a shopping
cart or to remember the user's preferences or
registration details for a future visit.
We use websites such as Vimeo and YouTube to
embed videos on our websites and you may be sent
cookies from them via our site. Please look at
the cookie and privacy policies on these 3rd
party sites if you want more information about
We also use 3rd party suppliers such as Facebook,
Eventbrite and Google analytics and these
As some of these 3rd party services may be based
outside of the UK and the EU they may not fall
under the jurisdiction of UK courts.