Privacy Policy.

  1. About Kintsugi Hope
    1. 'Kintsugi' (金継ぎ), is a Japanese technique for repairing pottery with seams of gold. The word means 'golden joinery' in Japanese. This repairs the brokenness in a way that makes the object more beautiful, and even more unique than it was prior to being broken. Instead of hiding the scars it makes a feature of them.
    2. Kintsugi Hope exists to create safe and supportive spaces for those experiencing mental and emotional health challenges.
  2. About Our Policy
    1. The information you provide will be held in accordance with the General Date Protection Regulation (GDPR). We will do all we can to protect your privacy and to make sure any personal information you share with us is stored securely.
    2. We value and respect everyone who connects with us. In line with our Christian beliefs, our aim is to be as clear as possible about how and why we use information you give us. If your questions are not fully answered by the information below, please contact our data protection officer who will be happy to help. Email admin@kintsugihope.com or telephone 01245 363606.
    3. Compliance with GDPR underlies all of our personal information privacy practices. We also have a data protection policy which governs how we use the information that we collect about you.
  3. Data we collect offline
    1. We collect personal information each time you are in contact with us. For example, when you become a church partner, make a donation, book into an event, request a resource, give your details to a Kintsugi Hope speaker at an event or send us an email.
    2. Kintsugi Hope does not receive or hold any credit card details for donations/payments made via our websites.
  4. Why we collect information
    1. We collect information about you for the following reasons:
      • To provide you with information about our work including church partner related mailings, events and resources and to tailor this kind of information according to your location and expressed interests.
      • To process donations you give us and to ensure they are recorded correctly.
      • To keep records of your relationship with us. For example; events you have attended, enquiries or complaints you have made, areas of our work you have supported or resources you have ordered.
      • To customise the information and appeals we send to ensure we work in the most cost-effective way and only send information which is appropriate to you.
  5. Data we collect online
    1. Matomo is open source software used to gather analytics on websites to generate reports.
    2. Matomo is used to analyse the behaviour of the website visitors to identify potential pitfalls; not found pages, search engine indexing issues, which content is the most viewed, etc. Once the data is processed (number of visitors reaching a not found pages, viewing only one page…), Matomo generates reports for the website admin to take action, for example changing the layout of the pages, publishing fresh content, etc.
    3. Matomo is processing the following personal data:
      • Cookies
      • IP address
      • User ID
      • Location of the user
      • Date and time
      • Title of the page being viewed
      • URL of the page being viewed
      • URL of the page that was viewed prior to the current page
      • Screen resolution
      • Time in local timezone
      • Files that were clicked and downloaded
      • Link clicks to an outside domain
      • Pages generation time
      • Country, region, city
      • Main Language of the browser
      • User Agent of the browser
    4. The processing of personal data with Matomo is based on legitimate interests.
  6. Recipient of the personal data
    1. The personal data received offline are sent to:
      • Our company: Kintsugi Hope
      • Our CRM database provider: ThankQ by Access
      • Name and address details provided during a Kintsugi Hope events that are run jointly with CWR are shared with CWR This information clearly provided on the sign-up sheet during such events.
    2. The personal data received through Matomo are sent to:
  7. How we use your data
    1. The information that you provide to Kintsugi Hope will be used to provide you with information about our work including events, resources, fundraising and other services and activities described on our website.
    2. By providing information you are agreeing to receive mailings that communicate the work of Kintsugi Hope.
    3. Kintsugi Hope uses MailChimp to send regular emails. By providing us with your details you are giving Kintsugi Hope your express permission to transfer your data to MailChimp. If you do not give this permission, then Kintsugi Hope will not be able to send emails to you.
    4. Each time you receive an email you will be able to update your preferences and subscribe or unsubscribe from regular emails via MailChimp.
    5. Kintsugi Hope may carry out analysis of the personal information we collect about you and add publicly available information to create a profile of your interests, preferences and level of potential donations so we can contact you in the most appropriate way and with the most relevant information.
    6. If you make a major gift to our work and where you agree to such a relationship with us, you will be given a relationship manager who will discuss and agree with you any sensitivities you may have about the personal data we hold and the methods of contact suitable for you.
  8. The legitimate interests
    1. Processing your personal data such as cookies is helping us identify what is working and what is not on our website. For example, it helps us identify if the way we are communicating is engaging or not and how we can organize the structure of the website better. Our team is benefiting from the processing of your personal data, and they are directly acting on the website. By processing your personal data, you can profit from a website which is getting better and better.
    2. Without the data, we would not be able to provide you the service we are currently offering to you. Your data will be used only to improve the user experience on our website and help you find the information you are looking for.
  9. Details of transfers to third country
    1. ThankQ data is hosted in the United Kingdom.
    2. Matomo data is hosted in the United Kingdom.
    3. No other data is transfered to third countries.
  10. Retention period of your data
    1. The length of time we keep the information you have given us depends on the context in which you provided it.
    2. We will only keep information that is necessary for us to provide membership mailings, other resources and for statistical purposes.
      • Financial transactions you enter into with us for a minimum of 6 years.
      • Gift Aid declarations and transactions must be kept for a minimum of 12 years after the Gift Aid is no longer valid.
      • Matomo analytic data for a period of 2 years.
  11. The existence of each of the data subject’s rights
    1. As Matomo is processing personal data on legitimate interests, you can exercise the following rights:
      • Right of access: you can ask us at any time to access your personal data.
      • Right to erasure: you can ask us at any time to delete all the personal data we are processing about you.
      • Right to object: you can object to the tracking of your personal data by using the following opt-out feature below.
  12. The right to lodge a complaint with a supervisory authority
    1. If you think that the way we process your personal data with Matomo analytics is infringing the law, you have the right to lodge a complaint with a supervisory authority.
  13. Data request
    1. You may request details of all the information Kintsugi Hope holds about you by submitting a written request to our data protection officer. Please write to:
    2. The Data Protection Officer,
      Kintsugi Hope,
      c/o Reprohouse,
      Boreham, Essex,
      CM3 3BE
    3. Or you can telephone 01245 363606 or email admin@kintsugihope.com
  14. Cookies
    1. We make use of cookies to enable us to analyse how visitors to our websites are using them and what pages they are visiting. This enables us to customise and personalise the content on our website. Cookies make the interaction between users and websites faster and easier. Without cookies, it would be very difficult for a website to allow a visitor to fill up a shopping cart or to remember the user's preferences or registration details for a future visit.
    2. We use websites such as Vimeo and YouTube to embed videos on our websites and you may be sent cookies from them via our site. Please look at the cookie and privacy policies on these 3rd party sites if you want more information about this.
    3. We also use 3rd party suppliers such as Facebook, Eventbrite and Google analytics and these suppliers may also make use of cookies.
    4. As some of these 3rd party services may be based outside of the UK and the EU they may not fall under the jurisdiction of UK courts.
  15. Changelog
    1. Date of Change Changed By Comments
      31/07/2019 AN Merged offline and online privacy policy
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